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Customer Reviews.

service

5

Courteous and informative staff. Great job done with the car service and MOT.

09 September 2019

service

2

disorganised when bought vehicle in was advised was investigation despite bringing it in previous week & being told the mechanism would need replacing under warranty

09 September 2019

service

2

Having had a problem with the car I would have thought that I would have been contacted to see if everything was sorted however after two phone calls were not returned I made the decision to go in to the garage to sort out

08 September 2019

service

1

Car returned after service in life threatening dangerous condition. Wheel nuts finger turning loose

07 September 2019

service

5

Very friendly place. Helpful staff.

31 August 2019

service

5

My experience of MINI service has been one of excellence.

30 August 2019

service

4

Courtesy car big plus, bit much the cost of the diagnostic re aircon, as, I'd imagine it was probably obvious

30 August 2019

sales

5

Whole process made as easy and pleasant as possible by helpful and cheerful staff.

30 August 2019

service

5

Service done quicker than expected. Didn't get a chance to have a second cup of coffee although did get to read the paper! Like the service video that is sent

27 August 2019

service

5

Marshall have always provided excellent levels of customer service in terms of both reception and technical staff.

26 August 2019

service

4

Service representative very attentive. Sophie did an amazing job keeping me informed throughout the day, nice, courteous and approachable. Not happy with the up-selling, but I guess that is not her fault. I find this survey EXTREMELY patronising!

26 August 2019

service

4

Nothing is ever perfect

16 August 2019

service

5

Loan car provide for lengthy period of time. Technician's perseverance in solving a problem. Service advisor's communication and assistance in dealing with the case.

15 August 2019

service

5

was looked after

08 August 2019

service

5

Very attentive

05 August 2019

service

2

I've acquired a noise since my car had back brakes fitted in April, Been back to the same dealer for up to 3 days, charged me £100 and still I have the same problem. I contact them and interest is negligable.Asked for quote for dashboard CAM waiting

04 August 2019

service

5

Although it took a year to finally fix the problem with my Mini it is now better than it was from new.

03 August 2019

service

5

Excellent and attentive service - much appreciated

02 August 2019

service

5

All done quickly and efficiently

01 August 2019

service

3

The end result was that all is fine, but after picking up the car for the first time and after driving for a mile to the local shops the gears would not change smoothly, this was a result of oil on a sensor.

01 August 2019

service

5

Work completed was for MOT on a car well serviced by the centre thus no surprises!

01 August 2019

service

5

Like I said great treatment while there.

31 July 2019

service

5

Motor car service performed faultlessly and motor car returned valeted

30 July 2019

service

5

Performed as agreed with good and clear report.

29 July 2019

sales

5

Purchased online and delivered to my door by the sales person. Communication and service given were superb as well as the deal I will as given.

26 July 2019

service

5

Well looked after, Jack the saleman who sold me my car even came to say Hi and offer me an alternative hire car when I came in for the service - first class service from Jack

24 July 2019

service

5

Excellent service,

24 July 2019

service

5

Completely satisfied with the experience

24 July 2019

service

5

Always excellent customer service

24 July 2019

service

1

We asked for some assistance in getting a valuation of our current car as we were considering a new one. The guy that eventually helped us tried to pass us to someone else. He eventually dealt with us in a very patronising manner.

24 July 2019

sales

5

The team at Marshalls in Hook were very engaged throughout

20 July 2019

sales

4

It all worked out well at Marshalls

20 July 2019

sales

5

Customer service from the place I bought my car was exceptional, unfortunately this wasn't my experience in other two mini BMW car dealers near home, which almost made me gave up on a new mini , but thankfully I came across this shop and I'm pleased

18 July 2019

sales

5

Smooth buying process and excellent customer service

17 July 2019

sales

5

They answered queries

15 July 2019

sales

5

Katie looked after me from start to finish and was excellent

12 July 2019

sales

5

Very friendly and helpful staff.

10 July 2019

sales

4

Sometimes there was a delay between contact and we needed to chase

10 July 2019

service

2

Sorry with Nissan I've got used to cars being serviced properly and being given a courtesy car when needed. I can't say faults being rectified properly because we have had 4 new Nissans and no problems at all.

08 July 2019

sales

5

It came when promised

08 July 2019

service

4.5

The advisor was very helpful and calm

06 July 2019

service

5

Good to see in video car being checked out, never see under side of car otherwise, I asked for them to check reversing light and replace bulb, was only charged for bulb nothing extra for fitting it!

06 July 2019

service

4

They collect and clean also keep us informed if anything crops up. Price matched local MOT rates.

05 July 2019

service

5

Service done on time. Car looked great after wash and valet.

02 July 2019

sales

5

Helpfulness of Jack MacDonald and all the staff at Marshall, Hook.

28 June 2019

service

2

Garage passed the service off to the BMW department and the communication was very poor, had to phone they to chase car and was then told the car was not ready even though we told the garage the car was needed to pick my son up from school.

27 June 2019

service

5

My Service Advisor Adam Hayes went above and beyond to ensure my needs as customer were met. Friendly, informative staff, lovely JCW courtesy car

27 June 2019

sales

5

Very welcoming and answered all my silly questions.

26 June 2019

sales

5

I was kept fully informed of the process all the way along and spent the minimum of time at the dealership. An email a few days after I took the car home I received an email offering me £!,000 off if I bought a new mini and financed it with mini. Am

25 June 2019

sales

5

Informative and constructive help during option selection has given us our perfect Mini. Excellent communications at all times.