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Customer Reviews.

service

4

Jack in the Sales Department has a sound knowledge of the Mini and is not too pushy with the sales talk. See comments on the Service Department below.

06 January 2020

service

1

The service in itself was carried to a good standard I think. However, I was told that I should replace my front tyres. I agreed but it took 2 extra days for it to happen and I wasn't kept informed of the reason for the delay.

06 January 2020

service

5

Everything was dealt with professionally.

29 December 2019

service

5

The whole process was easy and smooth from start to finish, I even paid over the phone and didn't have to go to the dealership in person

25 December 2019

service

4

The work was completed satisfactorily and Within the timescale I had been advised as I was booked as a waiting appointment The wait for the wash was longer than normal but I was kept updated on the progress so not an issue

17 December 2019

sales

5

I loved my previous car and was not certain that I wanted a new one but am SO happy with my new car! Lots of advice regards pros and cons of each extra etc etc while tailoring to my specific requirements.

15 December 2019

service

1

3.5 hours with a pre-booked appointment to change one tyre pressure sensor

13 December 2019

service

5

Efficient

11 December 2019

service

5

They collect my car, service it, send me a video, clean it and return it - all as promised

10 December 2019

service

5

We had a personal, caring experience from the lovely Sophie who was as professional as she was understanding - and ensured the very best for the car

10 December 2019

service

3

Still waiting for a repair quotation after sending a reminder .

07 December 2019

service

3

I took my car for a service and all that was done was brake fluid change. I didn't expect this, I understood it was going to be a service. I would have apppreciated an explanation of what was included in this particular service

02 December 2019

service

5

The service provided on the day was as described and carried out very well.

02 December 2019

service

2

Asked to pay £366 to replace a mini battery - I find that wholly disproportionate.

01 December 2019

service

1

You charged me £162.64p incl vat per tyre (x2) for each of my two front tyres. The exact same tyres are available for £113.00 incl vat at other retail tyre fitting outlets! I will never choose you to supply tyres at any time in the future.

30 November 2019

service

5

Good and got it done quicker than estimated.

28 November 2019

sales

5

Kept up to date with progress of my order and collection of my car. Great service by Umar and Vincent.

26 November 2019

service

5

Service was very prompt and efficient. The person on the desk was very helpful and kept me informed throughout the morning whilst my MINI was being serviced.

25 November 2019

service

4

I was kept waiting for a long time while a relatively quick,routine mot/ break fluid service was carried out. However, subsequent work was done and my car was picked up/ delivered back to me, which was brilliant. The driver that did this was great.

23 November 2019

service

5

Excellent, the car was returned on time and perfectly clean.

22 November 2019

service

5

Staff were pleasant and helpful. everything done as I expected.

22 November 2019

service

4

I am satisfied with the service provided this time but I brought the car couple of times before with the same issue but they cannot find the fault and was running with the same problem for almost an year.

20 November 2019

service

5

problem solved on my mini cooper

20 November 2019

service

4

Great service & support, although there was a mix up of responsibility when I arrived - offered a coffee by a young chap which was great, but reception desk hadn't made the link. I had to go and ask what was the next stage after sitting for 10 mins.

19 November 2019

service

5

Repair was carried out very promptly, courtesy card provided and was in regular communication with the team.

19 November 2019

service

5

Jamie Southgate and his team are excellent. Nothing is too much trouble. His attention to detail first class. Great experience.

19 November 2019

sales

5

Very easy to deal with, proactive centre, delivered on commitments. Clear and comprehensive handover.

19 November 2019

service

5

Excellent communication and service

19 November 2019

sales

5

Matt Stocker the sales guy i dealt with was VERY good.

19 November 2019

sales

5

Helpful and friendly service with accurate estimate of delivery.

19 November 2019

sales

5

Kept involved in the process all along Excellent handover & explanation

13 November 2019

sales

5

I was kept up to date throughout, the car was built and delivered ahead of schedule and the handover was informative and efficient.

13 November 2019

sales

5

Because the car arrives before the timeline and everything was perfect.

12 November 2019

sales

4

Not completely satisfied as we had to redo the tyre pressures after15 miles as car as hard ride and handbook missing

04 November 2019

service

2

As above in 1 poor CSAT.

01 November 2019

service

4

I was disgruntled to be told that I needed new brake pads when I have only done a very low mileage. This was not Sophie's fault but she dealt with my niggle very politely and professionally.

29 October 2019

service

3

Booking the MOT & brake work was very difficult! Lots of phone calls, hanging on, getting bumped back to call centre etc etc etc...

28 October 2019

service

4

Very helpful.

26 October 2019

service

4

All went as planned

25 October 2019

service

5

cos I am!!!

21 October 2019

service

2

My husband wasted a morning taking my Mini for a service that he had been told it needed only to find out when he got there that it didn't . He was promised that he would be looked after next time but nothing was done .

18 October 2019

sales

5

Helpful staff, particularly, Jack Macdonald, who answered all questions satisfactorily and dealt with all queries efficiently