OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 82 comments received in the last 90 days.
06 November 2025
Kindness of staff
05 November 2025
Staff very friendly and helpful
04 November 2025
we did not actually visit the centre we purchased remotely
04 November 2025
Great
02 November 2025
Welcoming and professional. Kept me informed. Helped with set up. Made the final stage a memorable experience
01 November 2025
Smooth and clear process
30 October 2025
Good service
27 October 2025
Alex was extremely helpful with great communication.
21 October 2025
Warm and friendly staff, good communications (and excellent coffee)
30 November 2025
Prompt service
29 November 2025
Able to wait while mot complete in a comfortable place, good service as above
25 November 2025
No negatives
25 November 2025
Problem identified and fixed immediately
24 November 2025
Very helpful and customer focused.
23 November 2025
Excellent customer service
22 November 2025
The service was completed on time, I did plan an appointment nearby ,so I left the car there and collected after. Small scuff marks on plastic bumber near boot handle that were not there previous. I emptied the boot shortly before taking the car .
21 November 2025
Jamie is excellent at his job and all the staff that look after my cars. Jamie always keeps me updated on anything I need on my cars.
19 November 2025
Jamie was very helpful, friendly and professional.
16 November 2025
Dealt with problem quickly and effectively
FIND Marshall Hampshire.
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 441457
Basingstoke, Tadley, Hook, Alto and Reading
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 441457
Basingstoke, Tadley, Hook, Alto and Reading
10 November 2025
Mia was very patient and helpful throughout. She made sure everything was smooth and on track. It was wonderful to arrive to collect the car to find it in the showroom with a bow on it! Driving it out of the sales room was a wonderful moment!