OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 98 comments received in the last 90 days.
04 August 2026
We delt remotely with Marshalls Hampshire as the car was in stock in the Spec we wanted. Curtis Rowland did an excellent job of answering our questions and gave us a really enthusiastic and knowledgeable handover.
04 August 2026
Brilliant Service very helpful
02 August 2026
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30 July 2026
The whole process was very simple and the Sales team were extremely helpful
29 July 2026
Hannah was kind & patient and very helpful.
28 July 2026
Brilliant service. Hannah Cashford did a great job in managing the order, communicating all details and making collection day a fantastic memory for myself and my wife. Brilliant!!
21 July 2026
I was dreading the process of having to get a new car, expecting a hard sell. That wasn't the case. Hannah Cashford at Hook was brilliant - she listened to what I wanted and duly delivered
06 July 2026
The sales team are very helpful, very knowledgeable and passionate about the brand and offer exemplary customer service
06 July 2026
Please be aware that this rating applies to the outcome. As you can see from the comments below, it was a very protracted process which required considerable efforts and patience on our part. MINI UK were not at all proactive in resolving the issue.
31 July 2026
I was satisfied. Thanks
27 July 2026
Easy booking, good communication, all queries answered thoroughly
25 July 2026
Good communication
24 July 2026
Staff friendly and helpful
22 July 2026
Helpful and friendly team - helped with the process and made it very simple
20 July 2026
Work was completed quickly and efficiently. Staff are always very nice and keep you informed.
20 July 2026
Every thing went according to plan.
19 July 2026
Prompt & efficient
16 July 2026
Always a pleasure to come to Marshalls
16 July 2026
because i'm Completely Satisfied
FIND Marshall Hampshire.
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
05 August 2026
Hannah & Charles were friendly, relaxed & polite & not too pushy with their sales technique! I would never have thought that it was possible that I could have leased a brand new car and that this would be £100 cheaper a month than a 2nd hand car.