OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 96 comments received in the last 90 days.
06 July 2026
The sales team are very helpful, very knowledgeable and passionate about the brand and offer exemplary customer service
05 July 2026
Hannah Cashford gave excellent customer service
04 July 2026
Very helpful staff. Good communication Nothing was too much bother. My husband and I needed help with the online stuff but we were helped by Dylan and Rob.
03 July 2026
I was happy to buy another Mini and the team at Hook/Hampshire were great to work with to make changes based on financial circumstances.
01 July 2026
I gave it 4 out of 5 stars because the lack of communication could be better. I know that the sales person who dealt with me went on holiday after the sales but It should have been picked up by someone else and got in touch on the progress
01 July 2026
Very helpful
26 June 2026
It was hard to get anyone to get back to me initially.
24 June 2026
Rob Spencer was incredibly helpful and knowledgeable. He gave us lots of options on Minis to chose from, enabled us to have a test drive even though we hadn't booked and managed to find me a Paul Smith edition which was what I really wanted!
20 June 2026
Curtis the Mini salesman at Marshall Hook was really.helfpul throughout the process. He answered my questions patiently and also obtained a 24 hour test drive which helped me to get a better feel for the car. I felt in safe hands with him
09 July 2026
All the staff are extremely friendly & helpful, especially Jamie who I feel looks after me & my mini brilliantly.
09 July 2026
Pleasant and helpful on arrival
09 July 2026
MOT done very quicker than I expected.
08 July 2026
From the moment we were greeted by Zoe in reception until we got the full service report on our Mini, from Jamie, communication was superlative. The video from mechanic also very helpful. Jamie answered all our questions thoroughly. Very reassuring.
08 July 2026
Great communication and always helpful
07 July 2026
Initially unable to enter showroom as keys had been mislaid. Queuing outside and other customer served out of turn
07 July 2026
Great customer service
06 July 2026
Because having just brought my car in for a service and replacement of transmission oil, I have been told today by my car that the oil is very low and I need to get to the garage urgently. I was surprised that the levels were not checked.
06 July 2026
At was booked in for service Service manager had all details of car from computer and dealt with it very efficiently
05 July 2026
Straight forward process, clear price stated at the start and good communication.
FIND Marshall Hampshire.
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
06 July 2026
Please be aware that this rating applies to the outcome. As you can see from the comments below, it was a very protracted process which required considerable efforts and patience on our part. MINI UK were not at all proactive in resolving the issue.