OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 76 comments received in the last 90 days.
28 May 2026
Whole transaction went very smoothly and car arrived ahead of schedule
28 May 2026
Handover was well organised and implemented by friendly team
25 May 2026
Hook Branch manager Rob, Sales officer Dylan and entire team very professional, smoothly journey until handover , highly recommended everyone.
12 May 2026
Very friendly, informative service. I've wanted a mini and they definitely persuaded us to get a lovely Mini Cooper .
04 May 2026
Superb service from Alex, keeping me in the loop throughout the process. Also props to Charles for his assistance during Alex's time off.
03 May 2026
My sales advisor was very good, taking his time to explain everything to me and the other staff were very helpful also.
02 May 2026
Very pleased. Knowledgable staff, very friend
02 May 2026
Excellent service from the representative at Marshalls, Hook
30 April 2026
I was very happy with all the salesman i met
06 June 2026
Everything went as organised and have to say this has always been the case with Marshall at Hook
03 June 2026
Very efficient and courteous.
03 June 2026
Did not receive the video of our vehicle being checked (even after telling them we hadn't received it)
03 June 2026
Jamie Service advisor always friendly, effecient & helpful
03 June 2026
Excellent service, exactly what I would expect from BMW.
27 May 2026
Jamie was efficient and friendly and managed to get my car to me within the time frame..
27 May 2026
I was able to work whilst waiting. Team were very accommodating
25 May 2026
I moved to Alton at the end of July last year and previoiusly took my mini to Sytner Sunningdale. I arrived for my slot at 10 am and met Jamie Southgate who booked me in and advised that my car would be ready in 2.5 hours. Car was ready on time.
24 May 2026
Excellent service
24 May 2026
Satisfied
FIND Marshall Hampshire.
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
03 June 2026
Curtis Rowland and then latterly Charles were so helpful , kept in contact when I reached out for his help so was not at all imposing or pushy , it was exactly what I wanted.