OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
144 ratings and 124 comments received in the last 90 days.
28 October 2026
Hannah was amazing and friendly , a real credit to MINI.
27 October 2026
Fantastic service from the whole team, from the minute I walked into the centre throughout the whole process
26 October 2026
Mini took time to show us all the different types to ensure we had chosen the right one for us. The car even came early which was a great surprise. Pick up was smooth and we are very pleased with our car. Great service and enthusiasm.
25 October 2026
From initial enquiry to completion of the purchase, great service!
18 October 2026
Curtis Rowland couldn't have been more helpful and pleasant to deal with. We came in to buy a used car and he sold us a brand new one!
13 October 2026
From my first visit to the showroom to collecting my car the staff were very helpful explaining everything and keeping me updated
06 October 2026
Excellent proactive and friendly service from start to finish.
06 October 2026
The process has been very smooth.
03 October 2026
I was listened to and allowed to choose a car that was on my wishlist.
01 November 2026
Very friendly staff, explained what would happen, also discussed how long the service would take and asked if there was a time if was needed back
01 November 2026
Good service... unable to fault
01 November 2026
Excellent service
01 November 2026
Service was as fast as it could be and was constantly kept informed. James who helped on my MOT was wonderful and super helpful through the entire thing
30 October 2026
Always used Hook Mini nothing has never been an issue always accommodating
27 October 2026
Everything went to plan
27 October 2026
This is my 5th MINI and I was very impressed with the service from Marshalls. The process was very smooth and straightforward and all my enquiries were answered promptly and professionally.
27 October 2026
Jamie at the service department was friendly, knowledgeable and an absolute pleasure to deal with. I just wish that when I call Mini that I could speak directly to him each time. Excellent customer service.
27 October 2026
Service carried out as expected at the agreed price
20 October 2026
Very quick mot and oil change. At garage everyone was friendly and professional.
FIND Marshall Hampshire.
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
31 October 2026
Lucy Johnson kept me well informed about the status of my order on a regular basis. This made me feel confident that everything was in hand.