OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 109 comments received in the last 90 days.
24 May 2025
Mia kept me informed weekly on the expected delivery date and was very knowledgeable about the vehicle. I was particularly impressed with the way that she handled all my enquiries and was incredbly efficient with regard to all the necessary paperwork
23 May 2025
Very welcoming and helpful staff
08 May 2025
Alex kept me informed of delivery dates and answered queries professionally
02 May 2025
Benjamin was excellent and other staff very helpful.
23 April 2025
Excellent service
16 April 2025
I was treated with respect and kindness throughout, and the car handover was very informative - I did not feel rushed
10 April 2025
Great service from Mini Marshall in Hook. Ben D. really took the time to explain all the features of the new car.
09 April 2025
Mia was fantastic throughout the process, she was the reason I purchased a Mini via Marshall.
28 March 2025
I felt comfortable looking round the cars in the showroom, and didn't feel pressurised. I had assistance when I needed it. Arranged a test drive in the model I was interested in and agreed a purchase of a new Mini.
28 May 2025
Staff were very helpful
25 May 2025
Jamie who looked after me & my Mini very helpful friendly. Excellent.
25 May 2025
See above
24 May 2025
Very helpful
22 May 2025
Again the personal service offered to me was outstsnding
21 May 2025
Can't fault it.
21 May 2025
I felt welcomed and was kept in the loop along the way.
20 May 2025
All with ease. Disappointed at the advisories, but thats no fault of Marshalls.
20 May 2025
Jamie is excellent, he knows his subject and his clients. He always goes the extra mile to give a first rate service. He is very kind to my dogs too!
20 May 2025
As above
24 May 2025
Very helpful and friendly staff. Nothing was too much trouble and made me feel very important to them