OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 85 comments received in the last 90 days.
03 August 2025
Good professional service
29 July 2025
Alex Mitchell was excellent and hugely influenced my decision to buy this vehicle
29 July 2025
Excellent, I was made welcome and nothing was too much trouble.
29 July 2025
Same as above
17 July 2025
Yes
17 July 2025
straightforward with plenty of communication from Mitchell.
16 July 2025
Provided prompt responses to queries
15 July 2025
Process couldn't have been easier. From selecting a car through to receiving it and aftercare - the team have been amazing. The online portal for signing documents is easy to use, and the team were very proactive with any questions I had.
09 July 2025
Benjamin provided a personalised service that met my needs without being overbearing.
09 August 2025
I was kept informed throughout my visit.
07 August 2025
Kept up to date on when car would be ready and what work needed doing
05 August 2025
The level of service is always very good
04 August 2025
See above
02 August 2025
Service carried out as expected.
30 July 2025
No hassle, knowledgeable staff and very efficient
30 July 2025
Alex Mitchell was excellent and hugely influenced our decision to buy from Marshalls. Mini section was impressive and all staff helpful and attentive
30 July 2025
Excellent service throughout
28 July 2025
Very efficient
27 July 2025
The car was done on time and was cleaned afterwards. But the price was too high. £338 for a brake fluid change and an MOT?
11 August 2025
The delivery driver was very helpful and professional