OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 88 comments received in the last 90 days.
06 February 2026
I can honestly say that we came to Marshalls to rule out buying another Mini. But, we loved the look of the Aceman, and so we bought our third car from you, the disappointment came from your sales lady, which continued throughout the process
04 February 2026
Everyone was really helpful , really good service from Mia and the rest of the team , just went in to enquire , but didn't feel pressured to buy ,
28 January 2026
Fantastic service!
22 January 2026
Very helpful, good knowledge on car, not pushy
30 December 2025
Absolutely faultless
08 March 2026
Service ran very smoothly. Found the cross's selling my dealership of a far cheaper service very confusing as this diminished value of the full warranty required mini service. Needs addressing.
07 March 2026
Excellent personal service as always
04 March 2026
Very efficient, Great customer service
04 March 2026
Customer reception brilliant dash cam left unplugged
04 March 2026
Jamie is superb, offering a friendly and efficient service. He takes away all the worry and reassures me; explains things. I do worry though that he is under a lot of pressure as he is always juggling too many customers.
03 March 2026
Great service was given
03 March 2026
Great reception experience and support after
03 March 2026
Very competent
02 March 2026
Good service
02 March 2026
Jamie was courteous and helpful as usual. He explained exactly what needed doing to the car and discussed the costs.
FIND Marshall Hampshire.
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
Address
- Junction 5 M3, Griffin Way South, Hook, RG27 9RW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01256 441457
Basingstoke and the surrounding areas, including Tadley, Hook, Alto and Reading
06 March 2026
Very helpful staff