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Customer Reviews.

service

5

Service personnel was very accommodating,

10 April 2018

sales

3.5

Service was great, only downside that I did have to chase a few times regarding the collection of the car. But was run very efficiently.

10 April 2018

service

5

The pre booked time slot was punctual and efficient and asked if I was happy to wait for an additional warranty check to be carried out on my roof as part of recall.

10 April 2018

service

5

Good communication with the service team and all completed punctually

10 April 2018

service

2

Service desk was used as a cafe upon collection. Customers sat drinking coffee so unable to sit whilst waiting a while. Also took 20mins in total from arriving to getting our vehicle. Staff member could not locate vehicle.

09 April 2018

service

5

No issues at all. a very good service.

08 April 2018

sales

5

As above and enjoyed the coffee with the mini logo on my cappuccino. All staff we came across were helpful.

06 April 2018

service

5

They stepped in to help when I was let down my Mini Reading and Mini Assist. I didn't buy my car there originally but if I decide to stay with Mini it would be because of Marshall's customer care (Katie, Georgina and Jamie were the people who helped)

06 April 2018

sales

4

I was very satisfied with the sales staff. Professional, friendly staff - Jack in particular. Very disappointed that someone physically drove my car from up north to deliver it rather than put it on a lorry therefore clocking up mileage - shame

04 April 2018

service

5

The service advisers were totally committed to the mini brand.Nothing was to much trouble. Jamie Steele and Jamie Southgate were very professional and explained the process in detail.Great customer service.

29 March 2018

sales

4.5

The team in the Mini centre were excellent but there was a slight hitch at the last minute caused by the finance company that delayed the car handover. The Mini team handled it well and did everything they could to help in the circumstances

29 March 2018

service

5

All good, friendly and efficient

27 March 2018

sales

5

Excellent sales team, who made it possible to find the right deal within my criteria and budget.

27 March 2018

service

5

I've always known Georgina to be at Marshall Hampshire service for Mini and she is a true asset to your company. Quite possible the only reason why I choose your garage over others. Her customer service skills and efficiency are always amazing.

26 March 2018

sales

4

See earlier comment

22 March 2018

service

2

See above would not use the wait service again

20 March 2018

service

5

Quick, smart service. Highly recommended,

19 March 2018

sales

5

Jack MacDonald who is the Mini Champion I dealt with is outstanding. His knowledge of my car is through and he's patient, understanding, professional with great customer service skills.

17 March 2018

service

4

Great service.

16 March 2018

sales

4

Bouquet of flowers or champagne and it would have been 5

16 March 2018

service

5

Walking into the mini centre you are made to feel welcome.

10 March 2018

service

5

excellent and friendly service.Car beautifully cleaned.Ready early

08 March 2018

service

5

The people at Marshall Hampshire are very professional.

07 March 2018

service

4

Service carried out with speed and efficiency

06 March 2018

service

3

Mini service is great I can’t fauly it, but when speak to a receptionist about my service date was given the wrong date for my service .When booking my service at the bmw service side (noone available mini side) was told I wasn’t able to wait(wrong)

05 March 2018

sales

5

Love my new car, wouldn’t change anything

03 March 2018

service

4.5

service was very good and explanations were given on the results found

01 March 2018

service

5

My 2nd mini now purchased from Marshall's.Sales staff very helpful & efficient

01 March 2018

service

5

Easy to book in and dealt with satisfactorily

01 March 2018

service

5

Very satisfied with the service and always being kept updated on the progress with my car.

28 February 2018

service

5

All was carried out fantastically including a couple of minor requests.

27 February 2018

sales

5

all members of staff were all very good , they were not too pushy, which is what I wanted , just informative of the car and my needs

27 February 2018

service

3

I was a little disappointed with the initial contact, when my vehicle developed a fuel leak from under the engine cover, I was little annoyed that the earliest appointment I could get was 3 weeks after my I initial phone comtact

23 February 2018

service

3

The staff was fantastic, the cost of the repair stupidly expensive.

22 February 2018

service

4

It was a very good experience

20 February 2018

service

5

They provide a great service to my car and as I have mentioned they went that extra mile so I don't need to worried for another year or 2. Attention to detail.

20 February 2018

service

5

From reception to the mechanics and the actual service taken out everything was professional and efficient. We liked the regular text update and the fact that you got a video of any problems shown to you and of course getting your car back clean!

19 February 2018

service

4

Very expensive when I could go elsewhere for half the price

17 February 2018

service

5

Again happy with the service received

14 February 2018

service

5

Excellent

14 February 2018

service

5

Able to offer loan car

14 February 2018

service

5

Efficient service and good customer care

14 February 2018

service

5

Jamie Steele & Jamie Southgate ALWAYS go that little bit extra to ensure they provide an excellent service experience. They have looked after me/my vehicles for 4 years and the level of care is always consistent, helpful & professional.

14 February 2018

service

4

Good service but slow

13 February 2018

service

5

Always great friendly service.

13 February 2018

service

5

See above

13 February 2018

service

5

Georgina at Marshall, Hook is great

13 February 2018

service

4

Collection and service friendly and prompt

12 February 2018

sales

5

No hassles

12 February 2018

service

5

Mini service consultant Georgia is always very helpful and has excellent knowledge of the mini and my requirements