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Customer Reviews.

sales

5

Jack was very helpful and courteous

09 February 2018

service

4

All work carried out well. Cleaning v perfunctory. Wasn't sure if the car had been washed or not. However it was a wet muddy day so it may have got dirty again when it was being returned to me. Also I wasn't warned there was no petrol left.

08 February 2018

service

5

Couldn't fault the service received, kept abreast of what was going on every step of their way.

08 February 2018

service

3

I was a little disappointed as the inspection flaps had been left open underneath the car. I had to then bring the car back the following day and received no explanation nor apology for the inconvenience.

06 February 2018

service

4

The servicing and knowledge on the cars is as expected and there was no pushy service manager to get additional things done. But, for my car to be ready but having to wait 45 mins for a wash and vac is unnecessary.

06 February 2018

service

5

I did'nt need a full service, but Georgina arranged for my car to be given a thorough look over. I am recently widowed and cannot tell you how much I appreciated her kindness

06 February 2018

service

5

First service I have had - received vehicle health check via video and good report on the car following service which was also explained by Georgina who by the way is always helpful, friendly and knowledgeable and makes time for customers.

31 January 2018

service

1

I had to call 4 times over a period of about 6 hours and I still didn't get my call returned. On the 5th call I decided to wait until I was put through. By the end of over 2 weeks of dealing with them, I was only getting texts and not even calls.

31 January 2018

service

5

Everything went to plan Well supplied with coffee during waiting time

30 January 2018

sales

5

Everything was well explained and I was given time to decide exactly what I wanted.

26 January 2018

service

5

Really helpful and easy to deal with

26 January 2018

service

5

Always helpful and friendly

25 January 2018

sales

5

Very genius guysHonest and not overpoweringThat's what I personally likeNothing was to much trouble for themAs other local garages just never had the sparkle the Hook dealership had

23 January 2018

service

5

Felt like mini went above and beyond my expectations

20 January 2018

service

5

Friendly and efficient

20 January 2018

sales

5

Great after service

18 January 2018

service

3

Overall no issues with service. I only have one issue and perhaps my fault, they phoned and stated a service was due. When I turned up, cost was a bit under £300 for essentially an oil change, less than 1hrs work.

11 January 2018

service

5

great service

08 January 2018

service

5

Jamie Steele and Jamie Southgate are very professional and explain in great detail what will be completed in the service.

07 January 2018

service

5

The professional manor in which we were dealt with by all the staff. Exceptional service from Megan Giddings, she even came in on her day off to hand over the car.

06 January 2018

sales

4

All were friendly and helpful

05 January 2018

sales

5

The staff were great , I don’t like salesmen, but Jack hit exactly the right tone, really friendly guy, with him and his team making me feel special from start to finish

02 January 2018

service

5

Efficient friendly service

02 January 2018

service

5

Done in very quick time

02 January 2018

service

5

Car repaired and MOT done although MOT not booked until later in the month. Always willing to accommodate

31 December 2017

service

4

I have only marked this down because the service/mechanical team were unable to identify my two concerns with my car. This score does not reflect the excellent, and consistent customer service I received from Georgina, and always do on my visits.

29 December 2017

service

4.5

Reliable servicing clearly know what is included at the outset with no surprises

28 December 2017

sales

5

It’s always a pleasure to visit because you know you’re going get a welcome.

27 December 2017

service

4

I was happy with the service experience & the way that Marshalls dealt with my tyre problem after collecting the car from Marshalls following repair.

27 December 2017

sales

5

The Sales Staff were extremely knowledgeable with respect to the product.

23 December 2017

service

5

It was just a health check.

22 December 2017

service

5

They keep you informed of any faults on the car and explain them thoroughly to you before they proceed.

21 December 2017

service

5

My car was returned all shiny and clean. Everything done in my time frame.

20 December 2017

service

5

Excellent communications throughout the service process, before - during - and after. Video report of status is one (but not only) example of this.

19 December 2017

service

2

Where do I start no follow up as to when part in wrong information by text no call backs when promised And still waiting for information i requested

18 December 2017

service

5

Attentive and friendly service experience, looked after as an 'individual' and where our Mini is important.

18 December 2017

sales

5

We were well looked after and given a fantastic deal.

16 December 2017

service

3

Service adviser not customer friendly

16 December 2017

service

5

Everything went very smoothly and I was kept informed throughout the whole process.

13 December 2017

sales

5

everything was good

13 December 2017

sales

5

They always did what they said they would

12 December 2017

sales

3

Once I got to deal with Vincenzo, I felt that things became easier. Before that, I didn't feel that I was being listened to...

12 December 2017

service

5

Able to fit me in at short notice and kept me updated

11 December 2017

service

5

Kept informed by text and e-mail.

05 December 2017

service

5

I received the video of the safety check, and my car was returned to me washed and the interior vacuumed.

05 December 2017

service

4

Good service. Was unclear how long I had to wait so a prompt of expected waiting time would have been great and given a higher score.

02 December 2017

service

5

Very professional in explaining the work carried out and what still needed to be done. Efficient check in.

01 December 2017

service

5

Fast and efficient service. Very clean car at the end too.

29 November 2017

service

4

Apart from the queues everything was satisfactory

28 November 2017

service

5

Car was ready ahead of time and beautifully clean inside and out.